Frequently Asked Questions​

GW Manager is a Google Sheet add-on built for Google Workspace Administrators.

It helps you bulk create, update, delete and export your Google Workspace objects like orgUnits, users, groups, members, aliases, licenses, domains, chrome devices, mobile devices, OAuth tokens, custom schema etc.

You can also visit our product features page to learn more about GW Manager capabilities, and how it can simplify your day to day Google Workspace administration.

GW Manager is a Google Sheet add on, and we have done the heavy lifting to integrate it with your Google Workspace environment.

You only need to install it from the Google Workspace Marketplace, and it is ready to help you easily do bulk Google Workspace tasks.

100%

Thousands of Google Workspace Admins perform millions of bulk tasks with GW Manager.

It is used by some of the largest school districts for very large bulk tasks in Google Workspace like deleting 100,000 users at once.

Your security is our top priority.

GW Manager has undergone Google's rigorous evaluation process, ensuring compliance with the highest security standards.

You can learn more about GW Manager's robust security in every interaction with your Google Workspace at our security page.

We do not keep the data you enter into Google Sheets for tasks such as bulk suspension of users. Since we authenticate using OAuth through your Google account, there's no need for us to store your password.

Therefore, the only information we store is the email address you used to register for GW Manager. This helps us verify your subscription level and status, allowing us to customize features for you.

Additionally, we track the operations conducted by admins to identify the most frequently used features, guiding us on where to focus our development efforts.
‍
We use Google Cloud database/s to securely save your signed up email and have multiple layers of security including private server, MFA, access control etc in place.‍

GW Manager does not log or store your end users data, we only log the admin user's (who runs the tool) email to provide features associated with the subscription.

GW Manager is built with Google Apps Script and Google Cloud, and follow Google's service uptime guarantee of 99.9% service uptime.

Once a Google Workspace Add on like GW Manager is deployed in Google Workspace marketplace, it runs on Google's systems, and usually (based on Google's track record) there is not disruption.

However, in case of any downtime or disruption, GW Manager subscribers would be notified via email, and our team will work hard (with Google Support) to get it up & running asap.

GW Manager is offered as SaaS subscription model, where customers like you can choose from available monthly or annual subscription plans.

You can learn more about our subscriptions plans on pricing page.

There are no hidden charges or fee, you pay the transparent price mentioned on our pricing page.

You can learn more about GW Manager’s pricing on the pricing page, benefit from our early bird discount.

1. You can install GW Manager from Google Workspace Marketplace.
2. Once you start using free version of GW Manager from the Google Sheet, you will see an option to upgrade to paid subscription plans for additional features.
3. Simply click on upgrade, make the payment on Stripe

Your subscription will be upgraded instantly, and allow you to use premium features.

We collaborate with large organizations, educational institutions, and nonprofit organizations to simplify the process of ordering GW Manager.

We are adaptable to your purchasing procedures, but based on our experience with some schools, the process typically unfolds as follows:

1. We provide our W9 form containing our business details for inclusion in your record-keeping system.
‍
2. We send a quote tailored to your needs, such as the desired quantity and subscription term.
‍
3. You issue a purchase order to us.
‍
4. We confirm receipt of the purchase order with a confirmation notice.
‍
5. Based on the purchase order, we generate and send an invoice.
‍
6. You settle the invoice according to the agreed-upon terms.
‍
7. Upon payment, we activate the GW Manager subscription for the accounts you have provided.

If you sign up using your credit card, the activation is immediate. However, if you opt for the purchase order process, activation occurs within 2 business days after the invoice payment is received.

You can learn more about it at Terms of Service page.

We provide a forever free plan for GW Manager, and you don't need a credit card to start using it.

Once you discover the value of GW Manager and want access to its full capabilities for more efficient bulk tasks management in Google Workspace, you have the option to upgrade to one of our paid plans.

Should you decide to cancel after moving to a paid subscription, you will not be charged for the next billing cycle.

Contracts & Renewals can be cancelled at any time, and won't be charged from next billing period.

GW Manager is a Google Sheet add-on built for Google Workspace Administrators.

It helps you bulk create, update, delete and export your Google Workspace objects like users, groups, members, aliases, licenses, custom schema etc.

You can also visit our documentation page to learn more about GW Manager capabilities, and how it can simplify your day to day Google Workspace administration.

Google Sheets is designed with various accessibility options to support users with disabilities, including screen reader compatibility, keyboard navigation shortcuts, and support for braille displays.

These features can help make GW Manager more accessible to users with disabilities, leveraging the accessibility infrastructure provided by Google Workspace.
Since GW Manager operates within Google Sheets, users benefit from Google Sheets' inherent accessibility features.

If you have any feedback regarding the accessibility of GW Manager for users with disabilities, we encourage you to reach out to us.

For GW Manager users, a range of training materials is provided to ensure a smooth and efficient user experience.

These resources are designed to help users of all levels, from beginners to advanced, effectively utilize GW Manager within Google Workspace.

The types of training materials typically include:
‍
‍User Guides and Manuals: Comprehensive documentation that covers all aspects of GW Manager, including setup, configuration, and use of various features. Please visit https://www.gwmanager.com/docs

‍Tutorial Videos: Visual and auditory learning aids that demonstrate how to perform specific tasks or use certain features within GW Manager. Please visit https://www.gwmanager.com/docs

‍FAQs: A collection of frequently asked questions that provide quick answers to common queries and issues that users might encounter.

‍Technical Support: Dedicated support for troubleshooting and assistance with more complex issues or inquiries regarding GW Manager. Please visit https://www.gwmanager.com/contact

These resources aim to empower users to maximize the benefits of GW Manager, enhancing their productivity and efficiency in managing Google Workspace objects.

GW Manager is a Google Sheet add-on built for Google Workspace Administrators.

It helps you bulk create, update, delete and export your Google Workspace objects like users, groups, members, aliases, licenses, custom schema etc.

You can also visit our documentation page to learn more about GW Manager capabilities, and how it can simplify your day to day Google Workspace administration.

Given that GW Manager operates within Google Sheets and has a minimal learning curve, the process of getting up to speed and fully deploying GW Manager can be quite efficient.

Here's an adjusted overview of what to expect:

‍Setup and Configuration: Setting up GW Manager is straightforward, especially for users already familiar with Google Sheets. The initial setup, including installing the GW Manager add-on and basic configurations, can often be completed within a few minutes.

‍Training and Familiarization: Due to its integration with Google Sheets and intuitive design, users typically require less time to become proficient in using GW Manager. Leveraging the available training materials, such as user guides and tutorial videos, most teams can get comfortable with the tool within a day or two.

‍Deployment and Go-Live: Rolling out GW Manager across your organization so your other Google Workspace administrators can also use it should be relatively quick, given its familiar Google Sheets environment.

We have created videos and blogs for each feature to assist with the onboarding process.

Additionally, for large school districts and organizations that purchase more than 10 GW Manager licenses, we offer a one-hour online onboarding and training session.

GW Manager is provided as a Software as a Service (SaaS) solution, meaning that customizations are implemented across the board for all subscribers to ensure consistency and maintain the quality of service.

If you have specific needs or ideas for features that could enhance your experience with GW Manager, we encourage you to reach out to us with your requests.

We value input from our users and consider it crucial in our ongoing efforts to improve and evolve GW Manager to better meet the needs of our diverse user base.

Your feedback can help shape future updates and ensure that GW Manager continues to serve as a valuable tool for managing Google Workspace efficiently.

GW Manager is committed to continuous improvement and regularly releases updates and new features. While the exact frequency of these updates can vary based on development cycles, user feedback, and the complexity of new features being introduced, we aim to provide updates on a regular basis.

This approach ensures that GW Manager remains up-to-date with the latest Google Workspace enhancements, security protocols, and user-requested features, providing a robust and efficient management tool for Google Workspace administrators.

We encourage users to stay tuned for announcements on upcoming features and updates to make the most of their GW Manager experience.

For the most current information on updates and new features, you can check the pace of our releases at our product updates page.

This page provides detailed insights into the enhancements and new functionalities we regularly introduce to GW Manager, ensuring you're always informed about the latest developments and how they can benefit your management of Google Workspace.

We offer dedicated technical support to all GW Manager users.

Should you encounter any issues or have questions, we encourage you to reach out through our Contact Us form.

Despite our growing user base, we are committed to providing personalized attention to each inquiry.

Our team prides itself on being responsive and attentive, ensuring that your concerns are addressed promptly and effectively.

This approach allows us to maintain a high level of service and support, reflecting our commitment to your success with GW Manager.

Our objective is to provide same-day responses to support tickets.

We understand the urgency of resolving any issues you may encounter with GW Manager and are committed to ensuring that your experience is as smooth and efficient as possible.

Our dedicated support team works diligently to address your queries and concerns promptly, aiming to offer solutions or guidance within the same day you reach out to us.

This commitment to rapid response is part of our dedication to delivering exceptional service and support to all our users.

Currently, due to the SaaS nature of GW Manager and its designed simplicity and efficiency, we have not implemented dedicated account management as a standard offering.

However, we understand that larger organizations may have unique needs and circumstances. If your organization requires specialized attention or customized support, we encourage you to reach out to us.

We are open to discussing and exploring possibilities to accommodate your specific requirements, ensuring that GW Manager aligns with your organizational needs.

Our team is committed to flexibility and tailored support where it's needed, so please don't hesitate to contact us to discuss how we can assist you further.

Our company officially embarked on its journey in February 2023, so we've been lighting up the digital workspace for just over a year now.

But don't let our calendar age fool you; our founders are seasoned veterans in the software arena, boasting decades of experience in crafting solutions that not only meet but exceed business needs.

Imagine us as a young prodigy in the tech world—fresh on the scene but with the wisdom of a hundred coding marathons and the innovative spirit of a Silicon Valley startup on a caffeine binge.

We like to think of ourselves as the new kids on the block, but with the kind of expertise that makes even the old guard sit up and take notice.

Our journey may have begun recently, but we're on a fast track, driven by a deep-rooted passion for making your Google Workspace management as smooth as butter on a hot pancake. Welcome to the ride; we promise it's going to be an exciting one!

Absolutely! For a taste of the GW Manager experience through the eyes of those who've journeyed with us, we invite you to visit our Google Workspace Marketplace listing. There, you'll find a treasure trove of reviews and testimonials from our esteemed users.

Picture it as our digital guestbook, where satisfied customers from various corners of the business and educational world have penned their thoughts, experiences, and how GW Manager has transformed their Google Workspace management.

Each review is a story, a testament to the efficiency, innovation, and support we strive to deliver. Whether it's tales of time saved, frustrations alleviated, or productivity boosted, our marketplace listing offers an unfiltered glimpse into the real-world impact of GW Manager.

So, before you take the plunge, take a moment to peruse these testimonials. It's not just about what we say we can do; it's about what we've done for others, and what we promise to do for you. Welcome to our community of happy, productive, and empowered GW Manager users!

Understanding the landscape in which GW Manager operates illuminates what truly distinguishes us from the competition.

In a domain populated with tools that either demand technical wizardry or burden budgets with hefty price tags for superfluous features, GW Manager emerges as the epitome of balance—intuitive, accessible, and economically priced.

While some competitors lean heavily on command-line interfaces, appealing to a niche of tech aficionados ready to navigate complex installations and memorize arcane commands, GW Manager breaks the mold by offering a platform as approachable as Google Sheets itself.

This design philosophy ensures that mastery of GW Manager requires no more than the familiarity with Google Sheets that many already possess, democratizing access to powerful Google Workspace management capabilities without the steep learning curve.

Conversely, the market also features solutions that may offer a broad suite of features but at a premium, making them a less practical choice for organizations mindful of cost and utility.

GW Manager is crafted to sidestep this pitfall by focusing on delivering the essentials with precision and efficiency, all at a fixed and reasonable cost.

This approach not only makes GW Manager an economical choice but also ensures that users aren't burdened with navigating unnecessary complexities for features they seldom need.

In essence, GW Manager distinguishes itself by being just right—eschewing the extremes of technical complexity and prohibitive cost in favor of a solution that's intuitive, affordable, and perfectly tailored to meet the needs of a wide range of users.

Whether for small businesses, large enterprises, or educational institutions, GW Manager stands as the smart, straightforward choice for anyone looking to optimize their Google Workspace management without the overhead of excessive features or the barrier of technical jargon.